Frequently Asked Questions

We are based in Countryside, IL and service the west suburbs, south suburbs, northwest suburbs, north suburbs, and all of Chicago. Below are just some of the cities we have serviced in the past:

Addison, Algonquin, Alsip, Arlington Heights, Aurora, Barrington, Bartlett, Batavia, Bellwood, Bensenville, Berkley, Berwyn, Bloomingdale, Bolingbrook, Bridgeview, Broadview, Brookfield, Buffalo Grove, Burbank, Burr Ridge, Carol Stream, Carpentersville, Cary, Chicago, Chicago Heights, Chicago Ridge, Cicero, Clarendon Hills, Crystal Lake, Darien, Deerfield, Deer Park, DeKalb, Des Plaines, Downers Grove, Elgin, Elk Grove Village, Elmhurst, Elmwood Park, Evanston, Evergreen Park, Forest Park, Franklin Park, Geneva, Glen Ellyn, Glencoe, Glendale Heights, Glenview, Hanover Park, Hazel Crest, Hickory Hills, Highland Park, Hillside, Hinsdale, Hodgkins, Hoffman Estates, Homer Glen, Inverness, Itasca, Joliet, Kenosha, Kenilworth, Kildeer, LaGrange, LaGrange Highlands, Indian Head Park, Lake Forest, Lemont, Libertyville, Lincolnwood, Lincolnshire, Lisle, Lockport, Lombard, Long Grove, Lyons, Maywood, Medinah, Melrose Park, Milwaukee, Morton Grove, Mount Prospect, Mundelein, Naperville, Niles, Norridge, Northbrook, Northlake, Oak Brook, Oak Brook Terrace, Oak Forest, Oak Lawn, Oak Park, Palatine, Palos Hills, Palos Heights, Palos Park, Park Ridge, Plainfield, River Forest, River Grove, Riverside, Riverwoods, Rockford, Rolling Meadows, Romeoville, Roselle, St. Charles, Schaumburg, Schiller Park, Skokie, South Barrington, Villa Park, Warrenville, Waukegan, Wayne, Westchester, Western Springs, West Chicago, Westmont, Wheaton, Wheeling, Willowbrook, Willow Springs, Wilmette, Winnetka, Winfield, Wood Dale, Woodridge, and more.

The more details about the path getting to the site and also details on the install site itself the better off and happier we will all be. Any issues faced during delivery may result in the inability to successfully install the tent or result in an additional charge because of unforeseen issues. Nobody wants to pay for something that was not completed or have to pay extra so please just be as descriptive as possible. See below for some tips on things to mention and consider:

We will need to know the approximate size of the area where we will be installing. The more level a surface the better for installment integrity and for the guests' comfort when sitting at tables. We need to know what kind of surface we will be installing on for the tent (grass, asphalt, concrete, gravel, dirt, etc.) so that we know what sort of ballasting will be required. If power is needed, is there an electrical source nearby? Are there power lines or trees overhead? Is there underground piping of any sort that may hinder the installation? Our tents require an extra 3ft on all sides so if you're looking for a 20x20 frame tent then we will need a minimum of 23x23 space to install. Depending on the size and style of tent being rented, the ceiling height changes, but a minimum of 18ft clear overhead is always recommended.

Signs, banners, and decorations may not be affixed directly to the tent peak, top, or walls. If you would like to use decorations or signage please contact us and we can discuss ways to do so. Please do NOT use duct tape to attach items to the tent as the adhesive is hard to get off our equipment and will result in a cleaning fee. Cooking, campfires, or use of other combustible devices or materials are not allowed under the tent as this will damage and dirty the vinyl which will result in a cleaning fee or charge for a new tent top. Heating devices under the tent may be permissible so long as you contact us prior to see what is allowed and where to place in order to avoid any damages.

Please have all cleaning and maintenance of the installation site done prior to setup date such as, lawn mowing, sprinkling, insect control spraying, pet waste removal, etc.

If there is an underground sprinkler system on the premises, it will need to be marked with flags, spray paint, or simply have the heads erect during install so that we can identify the piping grid system. We recommend your timer for sprinklers be shut off to prevent any water damage during the event or an unforeseen sprinkler party.

If your tent is being staked into the surface it is the responsibility of the property owner/manager to contact and schedule a free visit from JULIE, Inc. the week of the event at (800) 892-0123 so that any markings they make are easily identifiable. They will mark any underground utilities within the vicinity of the tent setup area. They may not come out if you tell them it is for a tent installation so maybe use your creativity :)

We can install the tent if you are not present so long as the site is marked (cones, chairs, spray paint, flags or anything that clearly shows the desired tent location.) We may have to adjust the location for trees, overhead wires, underground piping, or physical barriers (fencing, patios, any obstructive fixed objects, etc.) if necessary.

The rule of thumb is that 10 people can comfortably be seated within 100sqft of tenting. So if you are expecting 40 guests, then you would want 400sqft of coverage which would be our 20x20 frame tent. Now that you have become a tent mathematician you will now need to make sure you have the real estate to install this tent.

If you are planning to have additional things under the tent besides your general dining arrangement of tables and chairs for eating and socializing then the sizing of the tent will differ. Please give us a call and one of our experts can help with recommendations.

Simply have all rental equipment accessible and in the same arrangement, place, and condition as when it was delivered please. This means that if the chairs and tables were neatly stacked under a tent then they need to be neatly stacked when we arrive to pick them up. If you paid an additional charge to have tables and chairs setup then you can leave them setup. There should be no decorations left on any equipment or tents and all equipment should be in the same clean condition it was delivered in. If any equipment is lost or found in a different state than what was originally delivered then there will be additional charges added to the invoice.

If you rented linens they will come with a return bag to put them all in after being used. You do not need to clean the linens. You can simply leave the bag of linens next to the other equipment being picked up.

You can avoid being the one stuck with all the cleaning duties the next morning if you designate a few kids or employees at the end of the event to help clean up and quickly wipe down equipment and remove all trash.

All tents, sidewalls, lighting, electrical, stages, and dance floor pricing includes installation and takedown in the total cost. However, tables and chairs will be delivered and stacked neatly in a designated area, but we can also set up & dismantle tables and chairs for an additional cost.

Yes, our tents are designed to be installed on all different sorts of surfaces to include patios, brick pavers, concrete, asphalt, gravel, grass, dirt, etc. Depending on the surface, we may need to use cement blocks (additional cost) instead of the regular staking system.

Once you have a set date and rough idea on guest count we always recommend reservations being made ASAP. You can always make minor adjustments to your order once it's been reserved, but we cannot make any promises on availability as everything is reserved on a first come first served basis. Our linens are outsourced so we need at least 1 week's notice before the event for an order to be placed (these rentals are non-refundable because we get fully charged at time of reservation).

We will coordinate with you 3-5 days before your event on a specific day and time window for delivery. We usually deliver 1-2 days before your event to alleviate any last minute concerns and pick up 1-2 days after the event. This general practice is subject to adjustments during peak seasons and unfavorable weather conditions.

Yes, we acknowledge and accommodate for special events such as surprise parties and certain areas such as forest preserves. Depending on the window of time and the day required, there may be an additional fee for special delivery and/or pick ups.

It is always recommended that the customer be there for delivery to alleviate any sort of confusion and accessibility issues. There's going to be times where we cannot meet and that is totally fine, but we will need to coordinate the delivery and installation in advance. Providing pictures, markers (flags, cones, chairs, spray paint, etc.), and more will help with proper delivery and having your phone readily available during the delivery window is pertinent. We usually have a larger window time for pickups so we do not expect customers to be present so long as all equipment is accessible. This means cleared paths to equipment with no hindrance in accessing all equipment ie. gate codes, pets in the backyard, etc.

Yes, we just ask that you bring the appropriate sized vehicle and securing equipment for transport. If you are not sure what will fit then just give us a call and we will be happy to assist.

Will Call Hours (standard): Monday & Friday, 9am-4pm

When you reserve equipment those items are then taken from stock meaning they are no longer available to other potential customers during that reserved window of time. Decreasing or canceling your order within a week of the event date can be subject to a 50% restocking fee depending on the equipment. Canceling your order under 72 hours is subject to 100% full payment. At the time of your tent reservation, your deposit is non-refundable. If your tent rental event is postponed due to severe weather, your deposit will be applied for the new date within the calendar year. A deposit for canceled linens is non-refundable.

50% of your order is due at reservation time. The remaining balance is due the Monday of your scheduled event week. All orders must be paid in full before the scheduled delivery date or the install will be postponed until payment is completed. All payments are made and processed safely through Stripe, a bank-level security software provider. Any other payment transactions need to be discussed weeks prior to the event.

We accept all major credit card providers. Checks are accepted, but need to be mailed at least 2 weeks prior to a scheduled event. We are not accepting your bitcoin digital currency...yet!

EZ TENT RENTALS LLC

5430 Dansher Rd

Countryside, IL 60525

Office: Monday-Friday, 9am-5pm.

Peak Season (field): Monday-Sunday, 7am-3pm

Cold Season (field): Monday-Friday, 7am-3pm

Every municipality has different practices. For instance, in Chicago If you are renting a tent that covers 400sqft or more then you will need a proper permit. Forest preserves also require permits…good thing we are a certified forest preserve vendor and licensed general contractor in Chicago!

Yes, all of our tents are certified under federal guidelines for fire prevention and have been test rated at 75mph for wind gusts. Call us if you have any questions regarding load rating.

Yes, we have the required liability policy should any of our equipment cause damage or injury to property or persons.

Yes, when mandated, all of us wear proper PPE face coverings. We practice social distancing among our customers and highly recommend that during our installations at work sites that customers distance themselves once work begins. After every rental we sanitize our equipment with cleaning products from the EPA approved list.